We ship with DHL and Swiss Post.
With Swiss Post, you have the option of having your order sent via Express. This ensures that your parcel is delivered the next day before 9:00 a.m. (including Saturday delivery).

Shipping costs vary depending on the selected shipping method:

• DHL Shipping: CHF 8.50
• Swiss Post A Mail: CHF 9.50
• Swiss Post Express: CHF 22.50

We offer free shipping on orders with a merchandise value of CHF 300.00 or more.

If the product is in stock, your order is usually processed within one working day and delivered within 1 to 2 working days. The exact delivery time depends on the selected shipping method.

Please contact us by email as soon as possible and send us photos of the damaged goods and the packaging. We will review the damage promptly and work with you to find a suitable solution.

If the parcel is visibly damaged upon delivery or shows signs that liquid may have leaked, you may refuse acceptance if you are present at the time of delivery. The parcel will then be returned directly to us.

Yes, you are welcome to collect your order from our warehouse in Widnau. If collection is no longer possible, simply contact us and we will ship the goods to you.

Your order is usually ready for collection within approximately 2 hours. You will receive an email from us as soon as the goods are ready for pickup.

Tracking numbers are currently not sent automatically. Please feel free to contact us if you require your tracking number.

Yes, unused products in their original packaging can be returned or exchanged within 8 days. The product must not have been used, washed, or damaged.

The following conditions apply to returns:

• The return must be made within our 8-day return period.
• The product must be in its original packaging.
• The product must not be damaged, used, or washed.
• The product must be in a condition suitable for resale.

Please contact us by email before returning any goods so that we can coordinate the next steps with you.

No. For hygiene and quality reasons, we can only accept products that are in their unopened original packaging and have not been used. Opened or used products are excluded from return.

Returns and exchanges can easily be arranged by phone or email.

The return shipping costs are borne by the buyer.

We accept the following payment methods:

• Apple Pay and Google Pay
• Credit and debit cards
• PayPal
• TWINT
• PostFinance
• Advance payment (bank transfer)
• Purchase on invoice

This allows you to choose the payment method that suits you best.

If you select the payment method "Invoice", our system automatically performs a credit check. If the result is negative, we will ask you to pay in advance.

A fee of 2.4% is charged for payments made via PayPal, credit cards, debit cards, Apple Pay, and Google Pay. No additional fees apply to any other payment methods.

The payment term is generally 14 days net. If you require more time, please contact us by email in advance. We will be happy to find a suitable solution together.

Fourteen days after the payment deadline has passed, we send an account statement as the first payment reminder. The second and third reminders follow at intervals of 14 days each. If payment is still outstanding, the claim will be transferred to a debt collection agency.

Invoices can be found either in your customer account or in your email inbox. If you cannot find the invoice in your inbox, please also check your spam or junk mail folder.

No, there is no minimum order quantity. You can order individual products as well as larger quantities.

No, we do not charge any small-order surcharges. Only the shipping costs are charged.

Yes. In addition to the value of the goods, shipping costs apply.

For payments made via PayPal, credit cards, debit cards, Apple Pay, and Google Pay, a payment processing fee of 2.4% is also charged.

Orders received on working days are generally processed and prepared for shipment within one working day.

Yes, please contact us as soon as possible by email or phone.

Provided your order has not yet been processed or shipped, we will be happy to check whether a change or cancellation is still possible.

Yes. After completing your order, you will usually receive an automatic order confirmation by email within a few minutes. If you do not receive an email, please also check your spam or junk mail folder.

We place great importance on the quality of our products. For this reason, we work closely with our suppliers and partners and define clear quality requirements.

In addition, we carry out regular internal quality checks to ensure consistently high product quality.

Current product availability is displayed directly on the product page. Any delivery delays or backorders are clearly indicated there.

Products with delivery delays can still be ordered. As soon as the item is available again, we will deliver it free of charge.

The safety data sheets for our products can be found directly on the respective product page under the "Downloads" tab.

The documents can be downloaded at any time.

All important product information can be found on the respective product page. We are also happy to provide personal advice if required.

Yes. We are happy to advise you personally by phone or email and help you find the product that best suits your requirements.

Thanks to our many years of experience and expertise, we can provide the best possible support in selecting the right product.

We do not offer standard discounts for business customers. However, individual conditions can be agreed upon once a certain annual turnover is reached. Please contact us for further information.

Unfortunately, we do not currently offer gift vouchers. Should this change in the future, we will announce it on our website.

We regularly offer weekly promotions with 10% discounts, monthly promotions with free product samples, and free shipping on orders from CHF 75.00 on the last Friday of each month. You can find our current promotions on our website.

Discount codes can be redeemed in three different places:

• In the cart preview
• In the shopping cart
• On the checkout page

Simply enter your discount code in the designated field. The discount will then be applied automatically.

No. Discount codes cannot be combined. Only one discount code can be redeemed per order.

One of the biggest advantages of a customer account is the overview of all your previous orders. This allows you to view your order history at any time and easily track past purchases.

Yes, you can save and manage multiple billing and shipping addresses in your customer account.

Your previous orders can be found in your customer account under the order overview. There, you can view all past orders at any time.

Yes, you can edit and update your personal information, shipping addresses, and billing addresses at any time in your customer account.

Yes. You can easily place an order without a customer account. During the checkout process, simply select the option "Checkout as Guest".

Yes. We provide a 2-year warranty on our products.

If a material or manufacturing defect occurs within this period, you may return the product to us. After inspection, you will receive an appropriate replacement.

The warranty does not cover damage caused by improper use, incorrect application, normal wear and tear, or external influences. In such cases, no replacement claim exists.

Please report the warranty claim to us by email or phone. After inspecting the product, we will determine whether the claim is covered by warranty and decide on the next steps.

Damage caused by improper use, normal wear and tear, or external influences is excluded from the warranty.

Complaints can be submitted by phone or by email.

The required information depends on the type of complaint:

• Product complaints: Product name and item number
• Order complaints: Delivery note number and/or customer number
• Defective products: Photos of the defect and a brief description of the issue

The more information you provide, the faster we can process your complaint.

We usually process complaints within 3 working days. In rare exceptional cases, processing may take up to 7 working days. We will, of course, keep you informed about the current status.

Sustainability is important to us. That is why we continuously optimize our processes and ensure the responsible use of resources.

In our warehouse, we avoid unnecessary secondary packaging. We use a cardboard baler and consistently separate waste. All packaging materials are sourced exclusively from Swiss suppliers, with whom we maintain sustainable and long-term partnerships.

All our workplaces are equipped with modern LED lighting. Our building is heated with district heating and supplied with solar energy.

As we manufacture our cleaning chemicals entirely in Switzerland, short transport routes are guaranteed. In addition, we ensure that our partners and the entire supply chain comply with environmental standards and operate in a resource-efficient manner.

As a Swiss specialist retailer, we place great importance on quality, honesty, and customer satisfaction. Thanks to our many years of experience and extensive expertise, we provide our customers with professional advice both before and after their purchase.

Numerous highly positive reviews on Google and social media demonstrate the high level of customer satisfaction.

The origin of our products depends on the respective product category:

• Cleaning products: Our cleaning products are manufactured in Switzerland and are Swiss Made.

• Cleaning cloths: For cleaning cloths, we work with specialized manufacturers in Asia according to our quality requirements. Microfiber technology originated in Asia, where many experienced and specialized producers are located.

• Cleaning equipment: In this area, we work with manufacturers and partners from the EU, as well as with selected manufacturers in Asia for certain specialized products.

• Mop covers: We rely on carefully selected manufacturers from Europe and Asia.

Regardless of the country of manufacture, all products are selected, tested, and continuously evaluated according to our quality standards to ensure consistently high quality for our customers.

We place great importance on the careful selection of our products and work with selected manufacturers and suppliers. Both our own experience and customer feedback contribute to the continuous development of our product range.

In addition, we regularly conduct internal quality checks and perform random product inspections.